Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to ROSEN without contacting us prior. If your order is sent back without reaching out to us, we cannot guarantee your money back for shipping or the original order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

If your return appears used or opened, we can only process a full refund if the process was initiated within 14 days of initial order delivery. If not, we cannot offer a full refund on opened or used products.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@rosenskincare.com.

Sale items
If you used a discount code at the time of purchase, the discounted amount will be returned on an approved refund. Customers are not eligible for full retail price refunds if they used a discount code.

Exchanges
If you would still like to use our product instead of obtaining a refund, we will replace items if they are defective, damaged or deemed inadequate after review by our team. Please email us at hi@rosenskincare.com to move forward with any exchanges.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
For approved return orders, we will cover the shipping costs for returning your item. If you take care of shipping on your own, we cannot refund the shipping cost to return an item so please allow us to generate a shipping label for you.