FAQs

Shipping

How long will my order take to get processed?

All orders take 2-3 business days to ship out. This excludes weekends and holidays, if you are unsure about how long your order will take to ship out, shoot us an email and we'll give you our best estimate!

How long do orders take to ship?

Once we ship out orders, it will take 3-5 days to get to you. For our free shipping we use First Class through USPS unless you pay for another service. 

My order shipped but I stopped receiving updates, what's going on?

I'm sorry, but this one I'm going to have to give over to USPS. Once we ship out an order, what happens to it past then is in the hands of the mail courier. Please contact them with your tracking number and they should be able to help more than we can!

 

Updates

I ordered a product and I haven't received any confirmation, are you guys trying to steal my money?

Of course not! We appreciate your support and unfortunately, you probably entered your phone number or email incorrectly. We have this happen pretty often, so your email or text update probably bounced. If you are super pressed for updates, please shoot us an email with your order number and we'll update it for you.

My order went through but I haven't received any shipping updates, what's happening?

Please check above for our estimated processing dates. If it has been over 3 days for processing, please shoot us an email and we can make sure your order got out on time or let you know if there are any unforeseen delays.

 

Products

What products would be best for my skin type?

We love answering these questions! Please shoot us an email or DM with your skin type and what you're looking for and we can help you find the best product for you!

Are your products non-comedogenic?

We do not do any official comedogenicity testing as it primarily requires testing on animals and we don't support animal testing. However, we can say with confidence that all of our products are made for difficult/acne-prone skin. Each ingredient we use has a low comedogenicity rating and we make sure to test the products out on ourselves and customers before releasing!

Why is there alcohol in your products?

We use Denatured Alcohol, an alcohol commonly used in cosmetics, to act as a natural preservative for our products. Without alcohol, we would have to use things like Parabens to properly preserve some of our products, which we have sworn off forever.